Seroton Right of Withdrawal

July 27, 2025

We provide a 30-day return policy. This means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it - in perfect, like-new condition - and it must be in the original packaging. You will also need the receipt or proof of purchase. 

To initiate a return, you can contact us at support@seroton.com. Please note that returns must be sent to the following address: Seroton GmbH, Richard-Stücklen-Straße 19, 91710 Gunzenhausen.

If your return is accepted, we will send you a return shipping label to download and print, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us anytime at support@seroton.com .

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Certain items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on custom-made furniture (all except RelaxMat ARORA or RelaxLounger ARORA) or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union – 14-Day Withdrawal Period
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason when the goods are shipped to the European Union. As described initially, your item must be in the same condition that you received it - in perfect, like-new condition - and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we approved your return, please contact us at support@seroton.com.