Seroton General Terms and Conditions
Last Updated: September 3, 2025
Welcome and thank you for your interest in Seroton! These general terms and conditions (the “Agreement”) describe the terms and conditions that apply to the use of the website www.seroton.com (the “Website”), the Seroton RelaxFurniture (seating and reclining furniture with integrated Seroton Motion technology), the Seroton OneBox (control box), and/or other electronic devices (the “Products”), including the mobile application of the Seroton App (the “mobile app”, “B2B App”; together the “Services”).
Please note: Some furniture pieces may be provided by Seroton Platform Partners, into which the Seroton Motion technology is integrated. In these cases, the furniture is owned and manufactured by the respective partner company, while the integrated technology, software, and operation of the Services are provided and managed exclusively by Seroton GmbH (“Seroton”).
This Agreement involves various parties:
Users (“Customers” and/or “Users”), who use Seroton RelaxFurniture publicly or privately.
Operators (“Operators”, “Owners” and/or “Companies”), who provide Seroton Hubs for use in their facilities.
Seroton Platform Partners (“Furniture Manufacturers” and/or “Partners”), who provide furniture pieces into which the Seroton Motion technology is integrated. For these furniture pieces, the respective partner's contractual terms apply. However, the use of the integrated Seroton technology, the Seroton OneBox, the mobile applications, and all content (“Seroton Services”) is exclusively subject to these terms of Seroton GmbH.
By using the Seroton Services, all parties agree to these terms. These supplement the general terms and conditions (GTC) of Seroton GmbH, available at www.seroton.com.
In this agreement, Seroton and the respective relevant contractual partners are individually referred to as a “Party” and collectively as the “Parties.”
1. User Responsibilities
You represent and warrant that you are either (i) at least 18 years old and have the legal authority to accept this Agreement on your own behalf or on behalf of a party you represent, or (ii) are a minor with the consent of a legal representative who assumes responsibility for your use of the Services.
You are solely responsible for your activities and your interaction with the Services.
You agree to use the Seroton Products solely for their intended purpose and in accordance with the applicable user guides, safety, and maintenance instructions. Any abusive, improper, or unauthorized use of the hardware or software, including but not limited to tampering with the OneBox, the integrated technologies, or control functions, is prohibited. Users are liable for damages resulting from improper or unauthorized use.
You may not use the Services for purposes beyond the usage granted in this Agreement. At no time, either directly or indirectly, are you permitted to: (i) copy, modify, or create derivative works of the Services in whole or in part, (ii) reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or access any part of the mobile app for the Services, or (iii) use the Services in any way or for any purpose that infringes, misuses, or otherwise violates intellectual property rights or other rights of any person (including, but not limited to, web scraping) or that otherwise violates laws, regulations, or other legal requirements.
The products sold to you are intended only for end-use consumption. Resale without the express authorization of Seroton is not permitted. Seroton reserves the right to refuse or cancel orders if it suspects products are being purchased for resale.
You acknowledge that except for the aforementioned limited license to access the Website and the mobile app, nothing in this Agreement is intended to or shall confer any right or claim to intellectual property, either by implication, estoppel, or otherwise. This includes, but is not limited to, (i) inventions (whether patentable in any jurisdiction or not), patents, patent applications, invention disclosures, improvements, trade secrets, proprietary information, know-how, other information or technical data, (ii) copyrighted works, copyright applications, semiconductor product topographies, applications for semiconductor product topographies, or applications in the United States or any other country, (iii) trademarks, trademark applications, service marks, logos, or applications thereof in the United States or any other country, (iv) trade secrets or (v) other tangible or intangible property rights anywhere in the world.
You acknowledge and agree that access to the Services may be unavailable or inoperable from time to time. Causes for this may include, but are not limited to: (i) equipment malfunctions, (ii) routine maintenance procedures or repairs that Seroton performs from time to time without notice to you, or (iii) causes beyond the control of Seroton or that are not reasonably foreseeable.
Notwithstanding anything to the contrary in this Agreement, Seroton may temporarily suspend access to the Services provided to you and other third parties for security reasons, to prevent illegal or fraudulent activities, to comply with requests from a legal or governmental authority, or if you breach the Agreement or the Privacy Policy.
Seroton may from time to time, at its sole discretion, engage other service providers to assist in providing the Services, such as web hosting providers, payment processors, and other third parties. You are required to comply with the terms of use and other requirements associated with the services of these third parties in connection with the Services. Users must ensure their customer account information is current and that their linked email account is regularly checked for communications. Login credentials must not be shared with third parties. Seroton may deactivate user accounts and login credentials if a security risk is identified or terms of use violations are detected. Seroton does not assume liability for data loss or other damages related to the use of the Services.
1.1 Health Notices
The use of Seroton technology is designed solely for relaxation and is not a substitute for medical examination, diagnosis, or treatment. In case of health uncertainties, existing illnesses, or acute complaints, please always consult your treating physician before application.
There are certain situations and conditions where the use of Seroton technology is not recommended or should only be undertaken after consulting a physician.
a) Conditions for which we advise against use
Fever
Severe redness
Acute, medically unclear pain
Acute injuries, open or not fully healed wounds
Thromboses (risk of embolisms or strokes)
b) Conditions requiring medical consultation
Intervertebral disc herniations
Recent joint replacement or fresh fractures
Varicose veins
Tumor diseases
Pregnancy (especially in the abdominal and pelvic area)
Acute psychotic states (e.g., schizophrenia) or manic episodes
Known RIA (Relaxation in Anxiety), meaning when relaxation leads to anxiety, numbness, or circulatory reactions
Severe symptoms of discomfort
c) Conditions where use is prohibited
Acute intoxications from alcohol, medication, or substances
Suicidal thoughts or acute psychiatric emergencies (please contact a physician or emergency services immediately at your country-specific emergency number)
d) Responsibility notice
Even though Seroton technology operates with relatively gentle pressure movements, application in the situations mentioned above can lead to health risks. The responsibility for safe use lies with the user. Seroton disclaims any liability for damages arising from non-compliance with these notices or from improper use.
1.2 Installation and Usage Instructions
The Seroton OneBox requires a 230V power supply and must be operated only in dry indoor areas. Contact with moisture should be avoided. Electronic components must be disposed of properly after use.
The Seroton RelaxFurniture are to be used solely in the intended manner (sitting or reclining). The surrounding space must be kept clear to avoid injuries or damage. Children and persons with limited mobility or reaction capabilities may use the products only under the supervision of a responsible adult or legal representative.
For private purchase for personal use, the responsibility for the installation, operation, and safe use lies with the customer. Users are obligated to conduct the use of the products and services in compliance with applicable laws and regulations. They are responsible for ensuring they have compatible hardware, a stable internet connection, and appropriate security measures.
Unauthorized opening of the Seroton OneBox or modifications to the Seroton Motion System must be avoided. Any tampering by unauthorized individuals will void warranty and guarantee. Maintenance work must only be carried out by Seroton-authorized personnel. Only the provided accessories should be used. If overheating occurs, the device must be immediately disconnected from the power supply, and Seroton should be contacted at support@seroton.com.
1.3 Support and Disclaimer of Liability
Seroton RelaxFurniture and Seroton Hubs are intended solely for relaxation, activation, and regeneration purposes. Use for other purposes is prohibited. Seroton shall not be liable for damages arising from improper, extraneous, or unauthorized use or from modifications to the system.
Seroton will make commercially reasonable efforts to provide support for the Services. However, there is no claim for a specific level of support, guaranteed availability, or fixed response times. Improper use may lead to exclusion from use as well as the forfeiture of warranty or guarantee claims.
2. Operator Responsibilities
Operators providing Seroton RelaxFurniture in their facilities are responsible for ensuring that the use is in compliance with these terms. Access to use is granted through an open, personalized B2B app account via the Google Playstore, allowing users to use the application without a personal account. The B2B app differs from the end-user version of the Seroton app, particularly in appearance, user control, content, and personalization features. Operators must ensure that Seroton RelaxFurniture is only used in designated areas and under safe conditions.
The RelaxFurniture sold to operators is intended solely for use in their facility. Resale without the express authorization of Seroton is not allowed. Seroton reserves the right to refuse or cancel orders if it suspects products are being acquired for resale.
Furthermore, operators are responsible for the proper installation, safe operation, and ongoing monitoring of the Seroton Products. They bear full responsibility for providing a functioning infrastructure, including internet access, power supply, and appropriate safety precautions, and for the use of the Seroton OneBox exclusively in dry indoor areas. Any contact with moisture is to be avoided; should the Seroton OneBox be exposed to moisture, it may not be used further and must be left to knowledgeable personnel. Operators are also responsible for preventing unauthorized or improper use, ensuring compliance with all applicable laws and regulations, and ensuring that end users use the RelaxFurniture exclusively lawfully, as intended, and within the scope of these terms.
Seroton does not assume responsibility for the installation or operation of the RelaxFurniture in public areas and is not liable for damages, data loss, or security risks arising from insufficient precautions, improper use, or lack of supervision.
Ultimately, operators are required to keep their profile information accurate and up-to-date, particularly regarding contact details, and to monitor the linked email account regularly for communications and updates from Seroton for smooth operation. If access data such as usernames, passwords, or comparable security information is provided, it must be kept confidential and made accessible only to authorized individuals. Unauthorized access or a security breach must be reported to Seroton without delay. Seroton reserves the right to deactivate access data at any time, regardless of whether it was chosen by the Operator or provided by Seroton.
2.1 Support and Disclaimer of Liability
Proper installation and safe use of the Seroton RelaxFurniture are imperative to avoid risks. The products must be used exclusively in the intended manner while sitting or lying down. The area around the furniture must be kept clear to prevent injury or property damage. Children and persons with limited mobility or reaction capabilities may use the technology only under the supervision of a responsible adult or legal representative.
The system's functionality must be regularly checked. If wear and tear are detected, the system must be disconnected from the power supply immediately and Seroton contacted at hello@seroton.com. Unauthorized opening of the Seroton OneBox or any modification to the Seroton Motion System is prohibited and will void the warranty and guarantee. Maintenance work must only be performed by Seroton-authorized personnel. Only the supplied accessories may be used with the Seroton OneBox. In the event of overheating, the device should be immediately shut off and Seroton should be informed.
Seroton is solely responsible for the functionality of the technology provided by Seroton, including the Seroton Motion System, Seroton OneBox, Seroton App, and related content. The respective platform partner as the manufacturer is solely responsible for the quality, safety, and defects of the furniture piece itself. Warranty and liability claims concerning the furniture piece should be made directly against the respective partner.
Furthermore, Seroton is not liable for damages resulting from improper, extraneous, or unauthorized use. Seroton's liability is limited to intent and gross negligence; liability for indirect damages, consequential damages, or lost profits is excluded as far as legally permitted.
Seroton will make commercially reasonable efforts to provide support for the Services. However, there is no entitlement to a specific level of support, guaranteed availability, or fixed response times. Improper use may result in exclusion from use as well as the loss of warranty or guarantee claims.
2.2 Special Provisions for Trial Phases
a) Ownership Rights
For Seroton RelaxFurniture provided through a rental model or trial periods, Seroton remains the owner of the RelaxFurniture and any products provided. After the contract term expires, the operator is obliged to return the Seroton RelaxFurniture to Seroton, unless the operator decides to take over the furniture against an individual takeover fee.
b) Liability for Damages and Return
The operator commits to treating the Seroton RelaxFurniture and provided products with care during the contract term. Upon return, Seroton reserves the right to inspect the condition of the Seroton RelaxFurniture and charge for any damages. Normal signs of use and wear from regular usage are accepted and will not incur additional costs. Wear and damage exceeding normal wear (e.g., cracks, dents, missing parts, severe contaminants) will be charged to the customer. The customer will bear the repair costs, as well as the costs of replacement for damaged or missing parts and components.
c) Takeover Option
After the trial period ends, the customer has the option to take over the Seroton RelaxFurniture. An individual acquisition fee will be determined, calculated based on the time value and condition of the furniture piece. Upon payment of this fee, the furniture piece will fully become the property of the operator, and the trial phase ends.
3. Partner Responsibilities
The warranty for furniture with integrated Seroton technology is assumed exclusively by the respective furniture manufacturer. Seroton provides a warranty for the components provided by Seroton (Seroton Motion System, Seroton OneBox, Seroton App) within the framework of statutory provisions. Damages caused by improper use, unauthorized modifications, or incorrect integration are excluded from the Seroton warranty.
The partner is obliged to integrate the Seroton components into furniture pieces exclusively according to Seroton's technical specifications. Transfer, independent modification, or unauthorized integration is not permitted.
The use of the “Seroton” brand is only permitted to the partner after prior written consent.
If the partner processes personal data in connection with Seroton Products, this must be done in compliance with applicable data protection laws.
4. Payment and Fees
For paid Services, these may include one-time purchases or automatically renewing subscription services (“Paid Services”), including our website and mobile app (“Subscriptions”). We may change, suspend, or discontinue the paid services at any time and for any reason, and Seroton reserves the right, in its sole discretion, to determine which services or portions thereof will be subject to charges.
Paid services may include pre-ordered products that are to be produced for you in the future (“Pre-Order”). You will be charged a pre-order fee when you place a pre-order. The actual shipment date of an accepted pre-order will depend on a variety of factors, including the payment date of your pre-order fee and Seroton's production schedule. There is no guaranteed shipment date for pre-orders.
You agree to pay all fees for paid services, including all monthly subscription fees, user fees, offer fees, and any other fees or charges you incur in connection with your use of the paid services during the order process (“Fees”). You agree to pay any and all fees and applicable taxes incurred prior to the termination or cancellation of this Agreement.
You authorize Seroton to invoice you for fees for paid services and to charge the payment method you provide with the corresponding amount. By providing an authorized payment method, you agree and warrant that you are authorized to use the specified payment method and authorize us or our external payment processor to collect the total amount of your purchase, including any applicable taxes and other charges, using the payment method you have chosen. If the payment method cannot be verified, is invalid, or is otherwise not accepted, your paid service may be suspended or canceled. You must resolve any issues we encounter regarding the payment method you have provided to continue using the service. If you accept a promotional offer or make changes to your paid services, fees, taxes, and billing amounts may vary. You authorize us or our external payment processor to collect the appropriate amount through the payment method you have chosen. Refunds are not granted unless required by law. Individual discounts are not combinable with other discounts. This payment obligation applies even after this Agreement has been terminated or canceled for any reason.
If you choose to finance a purchase through our payment processor, and one or more items in your order have an extended delivery date, your installment payment(s), including interest, may be due before we ship all items. Please note that you will not receive a refund for interest already accrued on a financed amount that is later refunded.
5. Paid Services, Hardware and Subscriptions
The purchase of Seroton Products generally includes two components: the one-time purchase of a furniture piece with integrated Seroton technology (“Hardware”) and the subscription to access the digital Seroton Services (“Subscription”). Access to the functionalities of the Seroton technology, including control via the Seroton App, content, and personalization and control features, is only possible within the framework of an active subscription. Without a valid subscription, the integrated Seroton components cannot be used.
The purchase of Hardware can be made either through the official Seroton Shop or via authorized partner shops. For purchases made through the Seroton Shop, the GTC of Seroton GmbH apply. For purchases through a partner shop, the contractual terms of the respective furniture manufacturer apply; in this case, the partner assumes responsibility for the furniture piece, while Seroton is solely liable for the functionality of the Seroton components. The warranty and guarantee conditions of the furniture manufacturer remain unaffected.
In the case of pre-orders for Hardware, a fee is due upon ordering. Seroton provides an estimated delivery time, which may shift for production-related reasons; a binding delivery date is not assured.
The Subscription for Seroton Services is concluded separately. The initial term depends on the subscription period specified at the time of purchase (monthly or annually). After the initial term expires, the subscription automatically renews until it is canceled by you or suspended or terminated by Seroton. After the initial term expires, the subscription can be canceled at any time with a one-month notice to the end of the respective billing period. Unless otherwise specified by Seroton, the subscription fee plus any applicable taxes and other charges are billed before or at the beginning of each subscription period through the payment method you provided. Seroton will inform you of applicable fees before charging; renewal occurs at the price effective for the respective service at that time. Cancellations will take effect at the end of the current subscription period. Partial refunds of fees already paid are not granted unless legally required. In the event of a fee change, Seroton will notify you at least thirty (30) days prior to it taking effect via email. In this case, you have the right to terminate the subscription exceptionally at the effective date of the change. Continued use of the Services after the effective date is considered acceptance of the new fees.
All subscriptions require a valid payment method, processed and stored via an external payment service provider. You can choose between monthly and annual payment options. Fees are billed to the stored payment method one day before the monthly or annual due date and are immediately due upon invoicing. Refunds are excluded unless legally required or granted as part of special promotions. Price reductions and discounts are not combinable; unless explicitly stated otherwise, price reductions refer to the previously applicable total price.
Right of Withdrawal: Consumers have a statutory right of withdrawal of 14 days for online purchases of Hardware and digital services. For digital subscriptions, the right of withdrawal expires once Seroton begins execution before the expiration of the withdrawal period and you have explicitly consented to this and confirmed your knowledge of the loss of the right of withdrawal.
Seroton reserves the right to change, suspend, or discontinue paid services, including hardware pre-orders and subscriptions, at any time. Taxes incurred in connection with the Services are your sole responsibility and must be borne by you, as required by law.
5. Paid Services, Hardware, and Subscriptions
Purchasing Seroton Products typically includes two components: a one-time purchase of a piece of furniture with integrated Seroton technology (“Hardware”) and the subscription to access the digital Seroton Services (“Subscription”). Access to the functionalities of the Seroton technology, including control via the Seroton App, the content, and personalization and control features, is only possible within the framework of an active subscription. Without a valid subscription, the integrated Seroton components cannot be used.
Purchasing the Hardware can either be done through the official Seroton Shop or via authorized partner shops. The General Terms and Conditions of Seroton GmbH apply when purchasing through the Seroton Shop. When purchasing through a partner shop, the contractual terms of the respective furniture manufacturer apply; in this
