Seroton Terms and Conditions

Last Updated: March 23, 2025

Welcome and thank you for your interest in Seroton! These Terms of Use (the “Agreement”) set forth the terms and conditions applicable to your use of the website seroton.com (the “Website”), the Seroton Hubs (seating and reclining furniture equipped with Seroton technology), the Seroton One Box (control box), and/or other electronic devices (the “Products”), including the mobile application Seroton (the “mobile app,” “B2B app”), collectively the “Services,” owned and operated by Seroton GmbH (“Seroton”).

This Agreement concerns various parties:

Users (“Customers” and/or “Users”), who use Seroton RelaxFurniture either publicly or privately.

Operators (“Operators,” “Owners,” and/or “Companies”), who make Seroton Hubs available for use in their facilities.

Seroton Platform Partners (“Furniture Manufacturers” and/or “Partners”), whose customers are not bound by these terms but are subject to the respective partner agreements.

By using the Services, all parties agree to these terms. These apply in addition to the general terms and conditions (GTC) of Seroton GmbH, available at www.seroton.com.

Seroton and the parties involved in this Agreement are individually referred to as “Party” and collectively as the “Parties.”

User Responsibility

You represent and warrant that you are at least 18 years old and have the legal capacity to accept this Agreement on your behalf or on behalf of a party you represent. You alone are responsible for your activities and interactions with the Services.

You may not use the Services for purposes beyond the authorized use provided in this Agreement. You shall not at any time, directly or indirectly, (i) copy, modify, or create derivative works of the Services, in whole or in part, (ii) reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to any component of the mobile app for the Services that is wholly or in part, or (iii) use the Services in any way or for any purpose that infringes, misappropriates, or otherwise violates intellectual property rights or other rights of any person (including, without limitation, web scraping) or otherwise violates applicable law, regulations, or other legal requirements.

The products sold to you are intended for end use only. Resale without explicit permission from Seroton is not allowed. Seroton reserves the right to reject or cancel orders if there is suspicion that the products are acquired for resale.

You acknowledge that except for the aforementioned limited license to access the Website and mobile app, nothing in this Agreement should be construed or transferred as granting a right to or an interest in intellectual property by implication, legal preclusion, or otherwise. This includes, but is not limited to, (i) inventions (whether patentable in any country or not), patents, patent applications, invention disclosures, enhancements, trade secrets, proprietary information, know-how, other information or technical data, (ii) copyrighted works, copyright applications, topographies of semiconductor products, applications of semiconductor product topographies or applications in the United States or any other country, (iii) trademarks, trademark applications, service marks, logos or applications thereof in the United States or any other country, (iv) trade secrets or (v) other tangible or intangible property rights anywhere in the world.

You acknowledge and agree that there may be times when the Services are not accessible or are inoperable, including but not limited to: (i) equipment malfunction, (ii) periodic maintenance procedures or repairs that Seroton undertakes from time to time without notice to you, or (iii) causes beyond Seroton’s control or which are not reasonably foreseeable.

Notwithstanding any provisions in this Agreement to the contrary, Seroton may temporarily suspend access to the Services provided to you and other third parties for security reasons to prevent illegal or fraudulent activities, comply with requests from a legal or governmental entity, or if you have violated the Agreement or the privacy policy.

From time to time, Seroton may and at its sole discretion engage other service providers to assist in the delivery of the Services, such as web hosting providers, payment processors, and other third parties. You are required to fulfill the terms of use and other requirements associated with the services of these third parties that are linked with the Services. You must ensure that your account information is up-to-date and that your linked email account is regularly checked for communications. Login credentials must not be shared with third parties. Seroton may deactivate user accounts and login credentials if a security risk is present or violations of the terms of use are identified. Seroton accepts no liability for data loss or other damages related to the use of the Services.

Health Advisories

Users with certain health constraints, including mental illnesses, cardiovascular issues, epilepsy, or pregnancy, should seek medical advice before using Seroton Products. Caution is advised when using medical devices such as pacemakers or defibrillators due to potential interference from Seroton OneBox emitting radio waves. If any influence on medical devices is determined, usage must be immediately discontinued. Users bear responsibility for assessing their health suitability.

Installation Instructions

The Seroton OneBox requires a 230V power supply and should only be used in dry indoor spaces. Avoid contact with moisture. Improper use may void the warranty. The Seroton Hubs are designed solely for use in sitting or lying positions. Surrounding space should be kept clear to prevent injury. Electronic components must be properly disposed.

For private purchases intended for personal use, the responsibility lies with the customer. Users are required to carry out their use of the Services in compliance with applicable laws and regulations. They are personally responsible for ensuring access to compatible hardware, a stable internet connection, and appropriate security measures.

Support and Liability Disclaimer

The Seroton RelaxFurniture is designed exclusively for relaxation, activation, and regeneration purposes. Users are obligated to use the devices as directed and within their intended parameters. Proper installation and safe usage of Seroton Products are crucial to avoiding risks. The Seroton Hubs should only be used in their intended form in sitting or lying positions. To prevent injury, the area around the furniture should be adequately cleared. To avoid hazards, usage should not occur near people or objects that could be injured. Children and individuals with compromised mobility or reaction capabilities should only use the technology under the supervision of a responsible adult or legal representative.

The system’s operation should be regularly monitored. If wear and tear are detected, disconnect the system from the power supply and contact Seroton GmbH at hello@seroton.com. Avoid self-opening the Seroton One Box or modifying the Seroton Motion System, as this voids warranty and guarantee. All maintenance must be conducted through authorized personnel.

Only the provided accessories and chargers should be used with the Seroton OneBox. Should overheating occur, the device must be immediately powered off, and Seroton notified at hello@seroton.com.

Seroton is not liable for damages resulting from improper usage or modification of the system. The use of Seroton RelaxFurniture is exclusively permitted in the intended manner.

Seroton will make economically reasonable efforts to provide support for the Services. However, this Agreement does not entitle you to a specific support level, guaranteed availability, or set response times. Improper use may lead to exclusion from use or voiding of warranty.

Operator Responsibility

Operators who provide Seroton RelaxFurniture in their facilities are responsible for ensuring usage in compliance with these terms.

• Access is granted through an open B2B account, negating the need for users to create a personal account.

• The B2B app differs from the regular Seroton app, including its appearance, user control, and personalization features.

• Operators must ensure that Seroton Hubs are used exclusively in the designated areas and under safe conditions.

Operators are responsible for ensuring proper installation and use of Seroton Products. They carry full responsibility for the direct and indirect use of Seroton Services. This includes the obligation to implement suitable measures to ensure safe and compliant access. Furthermore, operators are responsible for adhering to all applicable legal requirements concerning the use of the Services. End users commit to using the Seroton RelaxFurniture exclusively for lawful purposes and to conduct all related activities per federal and state regulations, especially regarding financial regulations and the fight against money laundering and terrorism financing.

Operators are also tasked with ensuring access to the Services and enabling their continuous use. This includes providing internet access, electrical connections, and appropriate security measures. Seroton assumes no responsibility for the installation or operation of the Seroton RelaxFurniture in public areas. The operator is responsible for ensuring the Seroton OneBox is properly connected and used exclusively in dry indoor environments. Contact with moisture must be strictly avoided to prevent electrical hazards. If the Seroton OneBox is exposed to moisture, it must not be plugged in again. In such cases, qualified personnel must be consulted. The operator further acknowledges that Seroton is not liable for data loss or other damages due to improper use or insufficient security measures.

The operator is obliged to keep their profile information on the Seroton website continuously updated and accurate, particularly regarding contact and payment information. They must regularly check their linked email account for communications from Seroton. If login data such as usernames, passwords, or other security-relevant information are provided, these must be kept confidential and only accessible to authorized persons. The operator acknowledges that the account and login data are intended solely for their company and must not be shared with unauthorized third parties. Any unauthorized access or security breaches must be immediately reported to Seroton. Seroton reserves the right to disable usernames, passwords, or other access data at any time, regardless of whether they were chosen by the operator or provided by Seroton.

Support and Liability Disclaimer

Proper installation and safe use of Seroton RelaxFurniture are essential to prevent risks. The Seroton RelaxFurniture should be used solely as intended in sitting or lying positions. To avoid injury, the area around the furniture should be adequately cleared. To prevent hazards, usage should not occur near people or objects that could suffer harm. Children and individuals with limited mobility or reaction capabilities should only use the technology under the supervision of a responsible adult or legal representative.

The system’s functionality should be regularly inspected. If wear is detected, disconnect the system from the power supply and contact Seroton GmbH at hello@seroton.com. Avoid self-opening the Seroton One Box or modifications to the Seroton Motion System, as these void warranty and guarantee. All maintenance must be conducted by authorized personnel.

Only provided accessories and chargers should be used with the Seroton One Box. In case of overheating, the device must be immediately shut down, and Seroton informed at hello@seroton.com.

Seroton is not liable for damages resulting from improper usage or modification of the system. The use of Seroton RelaxFurniture is exclusively permitted in the intended manner.

Seroton will make economically reasonable efforts to provide support for the Services. However, this Agreement does not entitle you to a specific support level, guaranteed availability, or set response times. Improper use may lead to exclusion from use or voiding of the warranty.

Specific Regulations during Test Phases

Ownership Rights

For Seroton RelaxFurniture provided through a rental model or during test phases, ownership of the RelaxFurniture and any provided products remain with Seroton. After the contract term ends, the operator must return the Seroton RelaxFurniture to Seroton, unless they opt for a takeover for an individual takeover fee.

Liability for Damage and Return

The operator is committed to handling Seroton RelaxFurniture and provided products with care during the contract term. Upon return, Seroton reserves the right to inspect the condition of the Seroton RelaxFurniture and charge for any damages. Normal wear and tear, and usage marks caused by regular use, are accepted and do not incur additional costs. Usage marks and damage beyond normal wear (e.g., cracks, dents, missing parts, severe contamination) will be charged to the customer. The customer bears repair costs and, in cases of damaged or missing parts and components, the cost of replacement.

Takeover Option

After the test phase ends, the customer has the option to take over the Seroton RelaxFurniture. For this, an individual takeover fee is determined based on the item’s time value and condition. Upon payment of this fee, the furniture piece becomes the operator’s property entirely, and the test phase concludes.

Partner Responsibility

The warranty for furniture equipped with Seroton technology is undertaken by the respective furniture manufacturer, while Seroton provides a guarantee for the Seroton components per statutory legal standards. Existing agreements between the furniture manufacturer and the customer remain unaffected and continue to apply. The applicable warranty periods and guarantee timelines are determined by the agreements between the furniture manufacturer and the customer, as well as between Seroton and the end customer. Damages arising from improper use, unauthorized modifications, or incorrect installation by the furniture manufacturer are not covered by the Seroton warranty.

The partner is responsible for the proper integration of Seroton components into the furniture following Seroton’s technical specifications. Incorrect installation can lead to the voiding of warranties and liability. Maintenance and repair work on Seroton components should be carried out exclusively by authorized professionals. The partner is also obligated to promptly inform Seroton of any defects or malfunctions of the components.

In sales and customer communication, the partner is responsible for adhering to applicable consumer rights and information obligations. They ensure that customers are informed about the use, maintenance, and technical requirements of the Seroton components before purchase. Customer inquiries regarding Seroton-specific functions or issues should either be addressed independently using the training materials provided by Seroton, or forwarded to Seroton.

The partner guarantees that the furniture constructions do not compromise the safety of the Seroton components or pose risks to the end customer. Seroton components must not be integrated into furniture with safety defects or that do not comply with regulatory requirements. Should safety-related product defects occur, the partner is obliged to immediately inform Seroton and, if necessary, withdraw affected products from circulation.

The use of Seroton technology is permitted to the partner only in approved furniture pieces and per the licensing agreements. Sharing or independent modification of Seroton components is not allowed. The “Seroton” brand may be used by the partner only after prior approval in marketing and sales materials.

If the partner processes customer data concerning Seroton Products, this must comply with applicable data protection laws. Seroton ensures that personal data is only processed to the extent necessary for utilizing the technology. Data protection breaches must be promptly reported, and the partner must implement appropriate measures to safeguard the data.

Payment and Fees

Paid services may include one-time purchases or automatically renewing subscription services (“Paid Services”), including our Website and mobile app (“Subscriptions”). We may change, suspend, or terminate Paid Services at any time and for any reason, and Seroton reserves the right to determine, at its discretion, which Services or portions thereof are subject to a fee.

Paid Services may include pre-ordered products intended for future production (“Pre-Order”). You will be charged a pre-order fee when placing a pre-order. The actual shipping date for an accepted pre-order depends on various factors, including your payment date of the pre-order fee and Seroton’s production schedule. There is no guaranteed shipping date for pre-orders.

You agree to pay all agreed fees for Paid Services, including monthly subscription fees, user fees, offer fees, and any other fees or costs acquired as part of Paid Services during the order process (“Fees”). You agree to pay all fees and applicable taxes incurred before the termination or cancellation of the Agreement.

You authorize Seroton to bill you for the fees of the Paid Services and charge the payment method you specified with the relevant amount. By providing a permissible payment method, you indicate your consent and guarantee that you are entitled to use the specified payment method, and that you authorize us or our third-party payment processor to collect the total amount of your purchase, including all applicable taxes and fees, using the specified payment method. If the payment method cannot be verified, is invalid, or is otherwise not accepted, your Paid Service may be suspended or canceled. You must resolve any issues we discover regarding the payment method you specified to continue your use of the Service. Accepting a promotional offer or making changes to your Paid Services may result in varying fees, taxes, and billing amounts. Billing amounts may also vary due to changes in applicable taxes or exchange rates. You authorize us or our third-party payment processor to collect the appropriate amount using the payment method you choose. Refunds are not granted unless required by law. Individual discounts cannot be combined with other discounts. This payment obligation also applies after this Agreement is terminated or canceled for any reason.

If you choose to finance a purchase through our payment processor and one or more items in your order have extended delivery dates, your installment payment(s), including interest, may be due before we ship all items. Please note that you will not receive a refund for interest already incurred on a financed amount that is later refunded.

Subscriptions

Certain Paid Services are acquired under a subscription for which the following conditions apply:

Your subscription term may be perpetual, monthly, or annually (“Subscription Terms”); this will be indicated when purchasing the Paid Services. Your subscription automatically renews each after the initial contract term, automatically for another subscription term, until you cancel your subscription or it is suspended or terminated by Seroton. Unless otherwise indicated, you will be billed the subscription fee plus any applicable taxes and fees before or at the start of each subscription period via the payment method you provided. Before we collect the fee for your subscription term, we will inform you of the applicable fees, and the subscription renewal will occur at the price applicable at the time for the Paid Service.

You can cancel your subscription at any time. Cancellations become effective at the end of the current Subscription Term. With an automatic renewal of your subscription, you are entitled under applicable law to cancel monthly by the end of the next month. To cancel your subscription and automatic payment, send an email to support@seroton.com. Cancellation does not entitle you to a refund of previously paid fees, and you will not receive a prorated refund for the remaining subscription term. If you cancel your subscription, you may continue to receive promotional communications unless you revoke your consent to receive these communications by following the unsubscribe instructions in the messages.

If you cancel a subscription, only future fees for your subscription will be canceled. You will not receive a refund for the current subscription period for which you have paid, but you will have full access to the Service until the subscription expires. We may, at any time and for any reason, grant a refund, discount, or other form of compensation (“Credit”) to some or all our users. The amount and form of such credits, as well as deciding to grant them, are at our sole discretion. The granting of a credit in one case does not entitle you to future credits in similar cases and does not obligate us to grant credits in the future.

If you reside outside the United States and wish to cancel the purchase (“Withdrawal Period”), you may be entitled to a full refund within fourteen (14) days, provided you have not registered or begun using the Services as a subscriber during the Withdrawal Period.

Occasionally, we may offer the opportunity to test certain subscriptions for a given period for free. Before the start of the free trial period, we will inform you of the relevant subscription fees applicable after the expiry of the free trial period. If you do not cancel your subscription before the end of the free trial period by taking the steps described above, we or our external payment processor will collect the subscription fee plus any applicable taxes and fees via the payment method you provided regularly, as long as your subscription is active. You must cancel your subscription before the end of the free trial period to avoid fees. How to cancel your subscription is described above.

Your payment information will be processed and stored by a third-party payment provider. All holders of paid user accounts must provide at least one valid payment method for paying fees as described during the purchase process. You can choose between monthly and annual subscription payments. These are billed monthly or annually and are due immediately upon receipt of the invoice. You acknowledge that fees have a recurring payment due date and are responsible for all recurring fees before cancellation. Fees will be deducted or charged one day before the monthly or annual due date using the payment method you specified and stored.

If you fail to log in or use the Services for six (6) weeks or more after purchasing or receiving a product during a free trial, we reserve the right to cancel your subscription, cancel all pending purchases, and reimburse you only the purchase price of the product. You are not entitled to a refund of the subscription's value during the free trial phase.

Seroton reserves the right to adjust fees for its paid Services or specific functions or parts of our paid Services at any time. You acknowledge that Seroton can change fees for Paid Services at any time. In the event of such a change, Seroton will notify you by email at the email address associated with your account at least thirty (30) days before the change takes effect. Continuing to use the Services means accepting the respective fee changes. Taxes incurred are solely your responsibility and will be collected by you unless required by law.

Data and Communication

Seroton may collect and process information about your use of the Services. You agree that Seroton collects and uses this information and shares this information with third parties to provide, market, and improve the Services and for all other reasons described in the privacy policy. All personal information collected by Seroton will be treated per the privacy policy.

By agreeing to the terms of this Agreement and providing Seroton your contact details, you expressly consent to be contacted by Seroton, its affiliates, and representatives at the postal address, phone number, or email address you provided from time to time. Your consent means you agree to be contacted by Seroton and its service providers by phone, email, text message, or otherwise for any purpose, including, but not limited to, notifications regarding the Services and your account, subscriptions, purchases, available updates, billing and payment issues, as well as for telemarketing communication. Such authorized communications may include the use of automatic dialing computers or recorded messages. You are responsible for all fees that may be charged by your service provider(s) when we contact you. You further acknowledge that your consent to the above does not constitute a condition for using the Seroton Services. If you do not wish to consent, you can request to be added to the do-not-contact list or utilize the unsubscribe link included in such communications.

Seroton disclaims any liability under this Agreement for information you provide to Seroton that is electronic patient data or similar information provided by you or an end-user, unless applicable laws, federal, or state rules or regulations state otherwise.

Intellectual Property Rights

Seroton and ARORA are trademarks of Seroton GmbH. Seroton content, Seroton products, Seroton features and services, and the underlying technology are protected by copyrights, trademarks, patents, and intellectual and property rights. All rights are reserved. No license or right to use trademarks used or displayed in connection with the Services is granted to you, either implicitly or otherwise (“Trademarks”). The Services may also contain or refer to trademarks, trade names, product names, and logos of third parties that may be registered trademarks of their respective owners. Under no circumstances are you allowed to use or copy these trademarks. In this respect, nothing should be interpreted as granting a license or right to use trademarks displayed in connection with the Services without explicit written consent from Seroton.

All content provided concerning the Services and this Agreement, including, but not limited to, the Website, product, mobile app, text, graphics, user interfaces, visual interfaces, photographs, images/videos, electronic art, sounds/audio, data, communication programs, executable code, computer code, and data (collectively “Content”), formatted, organized, and compiled in various forms, including design, structure, selection, coordination, expression, look and feel, arrangement, layouts, pages, screen displays, and databases contained in the content, Services, and underlying technology, and all other copyrighted works related to the Services (“Copyrighted Works”) are solely owned by Seroton or controlled or licensed by Seroton (or Seroton possesses a license for them) and are protected by international copyright laws. You agree not to copy, reproduce, modify, distribute, publicly display, or create derivative works of the Copyrighted Works without Seroton’s explicit written consent, either directly or indirectly.

If you provide Seroton with communications or materials by mail, email, phone, or otherwise that suggest or recommend changes to the Services, including, but not limited to, new features or functionalities, comments, queries, suggestions, or similar (“Feedback”), Seroton is free to use this Feedback regardless of any obligations or restrictions between the Parties governing this Feedback. Seroton is free to use ideas, know-how, concepts, techniques, or other intellectual property rights contained in the Feedback for any purpose without acknowledgment or compensation to any party. However, Oura is not obligated to consider Feedback.

Seroton respects the intellectual property rights of others, and it is our policy to promptly address and review allegations of copyright or other intellectual property law violations. All notices of alleged violations should be sent to Seroton’s designated representative at hello@seroton.com and must contain the following information:(i) a signature (physical or electronic) of the copyright owner or a person authorized to act on behalf of the copyright owner, (ii) a description of the copyrighted work that you believe has been infringed, (iii) a description of the material that you believe infringes on the copyright and must be removed or access to which must be blocked, along with sufficient information to enable Seroton administrators to locate the material, (iv) sufficient details for us to contact you, such as address, phone number, and email address, (v) a statement that you believe in good faith that the use of the material in the manner contested is not authorized by the copyright owner, its representative, or the law, and (vi) a statement that the information in the notice is accurate and that you declare under oath that you are the copyright owner or entitled to act on behalf of the copyright owner who is allegedly infringed.

Liability Disclaimer

The Services are provided to you “as is” without warranty, free from errors, and as available. Seroton, its affiliates, and its officers, employees, agents, partners, and licensors hereby disclaim all warranties and conditions concerning the Services, whether express or implied, and explicitly exclude all implied warranties regarding ownership, merchantability, fitness for a specific purpose, satisfactory quality, and non-infringement of rights. Seroton does not guarantee that the use of the Services will be uninterrupted or always available, that the functions contained in the Services will meet your requirements, that the Services are free from viruses or other harmful components, that the operation of the Services will be non-stop and error-free, that errors in the Services will be corrected, or that the functions in the Services will work with other mobile apps or other hardware or within a system. No verbal or written information or advice provided by Seroton or an authorized representative of Seroton constitutes a warranty. Some jurisdictions do not allow the exclusion of implied warranties or the limitation of applicable statutory consumer rights, so the above exclusion may not apply.

Without prejudice to the foregoing, Seroton guarantees to the end user who has purchased a Seroton Hub directly from Seroton that the product is free from material and workmanship errors for one (1) year from the purchase date. This warranty includes all Seroton components contained within the Seroton Hub. Responsibility and warranty for furniture parts provided in collaboration with furniture partners remain with the respective furniture partner. Should a defect in furniture parts arise, the end-user must directly contact the furniture partner.

If the law applicable at the time of purchase at your location requires a warranty period longer than one (1) year, this period will be extended to the extent required by law.

Within the warranty period, Seroton will repair or replace any components of the product that have faults, free of charge, provided the fault falls under the warranty due to proper usage. All associated shipping costs areborne by the end user. Replacement products may be new or refurbished at our discretion. The warranty does not apply to (i) normal wear, including scratches and dents, (ii) wear parts contained in the product, such as batteries, unless the product damage occurred due to a material or workmanship error, (iii) damage resulting from failure to use the product according to the instructions provided with the Seroton product and available on the website, (iv) damage caused by accident, flood, fire, improper or abusive use, (v) damage caused by maintenance conducted by a non-authorized person from Seroton or alterations to the product by non-authorized persons, or (vi) the use of the product with another application or software other than the mobile app. Seroton retains the exclusive right to repair or replace the product at its discretion or offer a full refund. This remedy is your exclusive and sole remedy for material defects. Products repaired under the warranty and replacement products fall under a new warranty of ninety (90) days or the remaining term of the original one-year (1) warranty, whichever is longer.

Liability Limitation

In no case shall Seroton, its affiliates, officers, employees, agents, intermediaries, partners, and licensors be liable for damages (of any kind and irrespective of the legal theory underlying them) arising out of or in connection with your use or inability to use the Services or content associated with the Services or other websites or services or items obtained through the Services. This includes direct, indirect, and special damages, incidental, consequential, and punitive damages, including but not limited to physical injuries, pain and suffering, emotional distress, income losses, lost profits, business losses, expected lost savings, lost business opportunities, business interruption, use loss, goodwill loss, and data loss. These exclusions or limitations apply regardless of whether the damages were caused by acts of misfeasance (including negligence), breach of contract, or otherwise, even if they were foreseeable, and regardless of whether Seroton was warned of the possibility of such damages.

The foregoing does not affect liability that cannot be excluded or limited under applicable law. To the extent liability cannot be excluded or limited as outlined above, Seroton shall under no circumstances be liable for claims exceeding a sum of 100 euros, regardless of whether based on contract, tort, or another theory of liability.

Safety Advisory

The Services do not constitute a medical device, and you expressly acknowledge that the Services do not imply any medical advice from Seroton. The Services are not intended for diagnosing, treating, curing, or preventing any disease or medical condition. The Services serve solely the purpose of perceived well-being enhancement and cannot replace services from physicians or medical specialists.

The Services, including all information, text, photos, images, illustrations, graphics, audio and video content, and audio-video clips and other materials, whether provided by us or third parties, are not intended to and should not replace: (a) the advice of a doctor, psychologist, psychiatrist, or other medical specialists, (b) an appointment, call, or consultation with your doctor or other medical specialists, or (c) the information on or in a product packaging or label.

If you have health-related inquiries, immediately call your doctor or visit a medical facility. In emergencies, immediately call your doctor, emergency medical service, or ambulance. You should never ignore medical advice or delay seeking medical advice due to information presented in the Services. Furthermore, you should not use the Services or information provided in the Services to diagnose or treat a health issue. Transmission and receipt of Services, in whole or part, or communication via the internet, email, or another medium do not constitute a doctor-patient, therapist-patient, or other professional medical relationship between you and Seroton.

You should always consult a doctor before making changes to your relaxation, sleep habits, or activities based on information provided by the Services or if you have questions regarding medical conditions. Seroton is not responsible for health problems arising from the information received via the Services. If you change your relaxation, sleep habits, or activities based on the Services, you acknowledge that you do so at your own risk. It is essential to pay attention to the reactions of your own body. If you experience unexpected, recurring, or prolonged pain, fatigue, or discomfort due to changes in your sleep, relaxation habits, or activities, you should consult a doctor before maintaining these changes. The information in the Services can be misleading if your physiological functions and reactions differ significantly from the population average due to conditions or rare natural differences.

Products or small parts from Seroton should never be placed in the mouth. It is not a toy and not intended for use by children. Children should not be left alone with this product, as there is a risk of choking on loose small parts.

The Services may contain links to other websites operated by third parties. You acknowledge and agree that such links are merely informational offers, not endorsements, affiliations, relationships, or sponsorships of the provider of such linked website by Seroton. Nor can conclusions be drawn regarding the quality, reliability, characteristics, and features of the linked page. You further acknowledge and agree that Seroton is in no way (including without limitation regarding losses or injuries you may suffer) responsible for matters related to the linked website. This includes without limitation the content provided on or through such a linked page and your reliance on its accuracy. Additionally, you should be aware that using third-party websites is subject to the terms of use applicable to that website, including the privacy policies of that site (or the implications in their absence). If a third party links to the Services, this does not necessarily signify endorsement, affiliation, relationship, or sponsorship by Seroton. Seroton may not even be aware that a third party has linked to the Services.

All other content not owned by Seroton belongs to the respective owner. You acknowledge and agree that such content is provided by the respective owner and does not imply endorsement, affiliation, relationship, or sponsorship by the provider of such content through Seroton. You further acknowledge and agree that Seroton is in no way (including without limitation regarding losses or injuries you might suffer) responsible or liable for content provided by third parties, nor for your reliance on its accuracy. Seroton makes no representations or warranties concerning third-party content.

You agree to indemnify, save harmless, and defend Seroton, its affiliates, officers, employees, agents, partners, licensors, and successors against any claims, suits, actions, damages, debts, demands, or liabilities. This includes reasonable costs and legal fees that may be asserted by a person arising from or in connection with (i) your use of the Services, including without limitation by persons using your account or login credentials, (ii) your breach of this Agreement or the use of your account or login credentials by a person, (iii) information used in connection with your account or login credentials, stored or transmitted, (iv) your breach of third-party rights, including without limitation privacy, advertising, intellectual property, or other proprietary rights by you or a person using your account or login credentials, or (v) breach of laws, regulations, or other legal requirements.

Notice for Users in California

Pursuant to Section 1789.3 of the California Civil Code, users of the Services in California are entitled to the following specific consumer rights notices:

The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs can be contacted in writing at 1625 N. Market Blvd, Suite N 112, Sacramento, California 95834, USA, or by telephone at +1 (800) 952-5210.

Termination, Conclusion

This Agreement remains in full force until terminated or ended per the terms outlined in this Agreement.

Seroton reserves the right to terminate this Agreement: (i) for any reason on thirty (30) days' notice to you, (ii) immediately following a material breach of this Agreement, except for non-payment of fees, or (iii) for non-payment of fees. Notwithstanding the foregoing, Seroton reserves the right to remove, alter, suspend, or disable access to all or part of the Services at its discretion, without notice, at any time and without reasoning.

You may terminate the Agreement for any reason by notifying Seroton thirty (30) days in advance by email to hello@seroton.com. You are responsible for all fees that occur before and during the termination period.

The sections Warning Notices, Intellectual Property Rights, Data and Communication, Indemnification, Liability Disclaimer, Limitation of Liability, Applicable Law, Jurisdiction, Binding Arbitration, Waiver of Class Action, and Payment Obligations for Charges incurred before and during the termination period shall survive termination of this Agreement, regardless of the reason for the termination.

US Government End-Use Restrictions

If you are a department or agency of the US federal government or entering into a contract on behalf of such a department or agency, the Services are commercial items according to 48 CFR §2.101, consisting of commercial computer software and the associated documentation (see usage terms in 48 CFR §12.212 or 48 CFR §227.7202). By 48 CFR §12.212 or 48 CFR §227.7202-1 to 227.7202-4, you receive a license for the Service that equips you only with the rights according to the conditions of this Agreement. If you are a contractor of the US Government or an employee of such a contractor purchasing through a GSA Schedule contract in your capacity as a representative of such a contractor, the terms of this Agreement and the privacy policy may vary.

Compliance with Export Regulations and Use Restrictions

You may not directly or indirectly export or re-export the Services or related technical information to any destination or person prohibited or restricted under applicable law, including all applicable US export control laws and regulations.

Applicable Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with German law, regardless of conflict of law provisions. All disputes arising from these terms shall be exclusively decided by the state and federal courts located in Munich, Germany.

Miscellaneous

You acknowledge that Seroton has the right to monitor the use of the Services to ensure compliance with the Agreement.

No waiver of any clause, provision, or condition of this Agreement, whether by conduct or otherwise, in one or more cases, shall be deemed a waiver of any other clause, provision, or condition of this Agreement (or be interpreted as such), whether similar or not, nor shall such a waiver constitute a permanent waiver of such clause, provision, or condition of this Agreement. A waiver is only binding if made in writing by the respective Party.

You may not assign this Agreement to another Party, and any attempt to do so is null.

If any provision of this Agreement is found to be illegal or unenforceable, that provision will be enforced to the maximum extent permissible, and the other provisions will remain unaffected.

This Agreement and the privacy policy constitute the complete and exclusive Agreement between you and Seroton regarding the Services and supersede all prior or contemporaneous communications, representations, declarations, and arrangements, whether oral or written, between the Parties.

In case of a conflict between the provisions of this Agreement and the provisions of the privacy policy, the provisions of this Agreement shall prevail.

Change of Terms and Services

Seroton reserves the right to update this Agreement and/or the privacy policy at any time and for any reason at its discretion by posting updated terms. Unless otherwise stated by Seroton, all changes will take effect as of the publication date. Seroton will inform you of any substantial changes to the Agreement or the Services. By continuing to access or use the Services after being informed of a change, you agree to be bound by the amended Agreement. If the amended Agreement is unacceptable to you, you can only cease using the Services. Seroton and its third-party providers may, at their discretion and for any reason, make improvements and/or changes to the described Services, features, and prices at any time. The mobile app may download and install upgrades, updates, and additional features to improve, expand, and further develop the Services. Seroton reserves the right to change or discontinue the Services or portions thereof temporarily or permanently at any time, with or without notice. You agree that Seroton is neither liable to you nor any third party for any modification, suspension, or discontinuation of the Services.

Seroton – Delivery Conditions

Last Updated: March 23, 2025

1. Delivery Area

We deliver our products within the European Union (EU) and selected third countries. Shipping takes place from regional distribution centers or directly from our partners.

2. Delivery Conditions within the European Union

Delivery is per the legal provisions of the respective delivery country. Seroton applies VAT and duties per the local tax rate based on the delivery address. Shipping costs and types (parcel service or freight) vary depending on the product type and delivery country and will be transparently displayed at checkout.

The delivery time is generally 2–5 working days within Germany and 3–7 working days within the EU. Freight shipping may have different delivery times.

3. Deliveries outside the EU

For deliveries to countries outside the EU, the Incoterms DAP (Delivered at Place / Delivery named location) apply. Seroton assumes transport costs to the import boundary of the buyer country.

Ownership transfer occurs immediately before crossing the border, and the buyer is responsible for importation, customs clearance, and all associated levies, fees, and taxes. Seroton does not offer tax or customs clearance on behalf of the buyer.

4. Shipping Methods

Parcel Delivery (e.g., DPD, DHL, etc.)

Smaller products like the ARORA RelaxMat, ARORA RelaxLounger, Seroton OneBox, or accessories are sent as parcels—with tracking links and climate-neutral shipping.

Freight Shipping (e.g., partner furniture)

Larger furniture pieces or partner furniture are delivered by freight to the curbside. The freight company contacts the seller beforehand for scheduling.

5. Language Versions and Legal Validity

In case of discrepancies between the German and other language versions of these delivery conditions, the German version shall always be legally binding unless mandatory national regulations require otherwise.