Seroton General Terms and Conditions

Last updated: February 5, 2026

Welcome and thank you for your interest in Seroton! These general terms and conditions (the "Agreement") describe the terms and conditions applicable to the use of the website www.seroton.com (the "Website"), the Seroton RelaxFurniture (seating and reclining furniture with integrated Seroton Motion Technology), the Seroton OneBox (control box), and/or other electronic devices (the "Products"), including the mobile application of the Seroton App (the "mobile App", "B2B App"; together, the "Services").

Please note: Some furniture pieces may be provided by Seroton Platform Partners into which the Seroton Motion Technology is integrated. In these cases, the furniture is owned and manufactured by the respective partner company, while the integrated technology, software, and the operation of the services are exclusively provided and managed by Seroton GmbH ("Seroton").

This Agreement concerns various parties:

Users (“Customers” and/or “Users”), who use the Seroton RelaxFurniture publicly or privately.

Operators (“Operators”, “Owners”, and/or “Companies”), who provide Seroton Hubs in their facilities for use.

Seroton Platform Partners (“Furniture Manufacturers” and/or “Partners”), who supply furniture pieces into which the Seroton Motion Technology is integrated. For these furniture pieces, the partner's respective terms and conditions apply. The use of the integrated Seroton Technology, the Seroton OneBox, the mobile applications, and all contents (“Seroton Services”) is exclusively subject to these terms of Seroton GmbH.

By using the Seroton Services, all parties agree to these terms. They apply in addition to the general terms and conditions (GTC) of Seroton GmbH, available at www.seroton.com.

Seroton and the respective relevant contracting parties are referred to in this Agreement individually as “Party” and collectively as the “Parties.”

1. User Responsibility

You declare and warrant that you are either (i) at least 18 years old and have the legal authority to accept this Agreement on your own behalf or on behalf of a party you represent, or (ii) a minor with the consent of a legal representative who assumes responsibility for using the Services.

You alone are responsible for your activities and your interaction with the Services.

You agree to use the Seroton Products exclusively as intended and according to the applicable user instructions, safety, and maintenance guides. Any abusive, improper, or unintended use of the hardware or software – including but not limited to tampering with the OneBox, the integrated technologies, or the control functions – is prohibited. Users are liable for damages caused by improper or unauthorized use.

You must not use the Services for purposes that exceed the usage granted in this Agreement. You must not at any time, neither directly nor indirectly, (i) copy, modify, or create derivative works of the Services in whole or in part, (ii) reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to any component of the mobile App for the Services in whole or in part, or (iii) use the Services in any way or for any purpose that infringes, misuses, or otherwise violates the intellectual property rights or other rights of any person (including but not limited to web scraping) or otherwise violates laws, regulations, or other legal requirements.

The products sold to you are intended solely for end use. Resale without explicit permission from Seroton is not allowed. Seroton reserves the right to reject or cancel orders if there is a suspicion that the products were purchased for resale.

You acknowledge that with the exception of the aforementioned limited license to access the Website and the mobile App, nothing in this Agreement shall be construed as granting or providing a right to or claim on intellectual property by implication, estoppel, or otherwise. This includes but is not limited to (i) inventions (whether or not patentable in any country), patents, patent applications, invention disclosures, improvements, trade secrets, proprietary information, know-how, other information, or technical data, (ii) copyrighted works, copyright applications, semiconductor chip topographies, topography applications for semiconductor products or applications in the United States or any other country, (iii) trademarks, trademark applications, service marks, logos or applications therefor in the United States or any other country, (iv) trade secrets or (v) other tangible or intangible property rights anywhere in the world.

You acknowledge and agree that access to the Services may be temporarily unavailable or may not function properly from time to time. Reasons for this may include, but are not limited to, (i) equipment failures, (ii) maintenance procedures or repairs conducted periodically by Seroton without notice to you, or (iii) causes beyond the control of Seroton or which are not reasonably foreseeable.

Notwithstanding anything to the contrary in this Agreement, Seroton may temporarily suspend access to the Services provided to you and other third parties for security reasons, to prevent illegal or fraudulent activities, to comply with requests from a judicial or government agency, or if you breach the Agreement or the Privacy Policy.

From time to time, Seroton may, at its sole discretion, engage other service providers to assist in providing the Services, such as web hosting providers, payment processors, and other third parties. You are obliged to comply with the terms of use and other requirements associated with the services of these third parties in connection with the Services. Users must ensure that their customer account data is up to date and that their linked email account is regularly checked for notifications. Login credentials must not be shared with third parties. Seroton may deactivate user accounts and login credentials if a security risk is present or if breaches of the terms of use are detected. Seroton assumes no liability for data loss or other damage related to the use of the Services.

1.1 Health Notices

The use of Seroton Technology is exclusively for relaxation purposes and does not replace medical examinations, diagnosis, or treatment. If you have any health uncertainties, pre-existing conditions, or acute complaints, always consult your treating doctor before using the products.

There are certain situations and conditions in which the use of Seroton Technology is not recommended or should only occur after consulting a doctor.

a) Conditions where we advise against use

• Fever

• Severe redness

• Acute, not medically clarified pain

• Acute injuries, open wounds, or non-healing wounds

• Thrombosis (risk of embolism or stroke)

  b) Conditions requiring medical consultation

• Herniated discs

• Recent joint replacements or recent fractures

• Varicose veins

• Tumor diseases

• Pregnancy (especially in the abdominal and pelvic area)

• Acute psychotic conditions (e.g., schizophrenia) or manic episodes

• Known RIA (Relaxation in Anxiety), i.e., when relaxation leads to anxiety, numbness, or circulatory reactions

• Severe discomfort symptoms

  
  

  c) Conditions where use is prohibited

• Acute intoxication by alcohol, medication, or substances

• Suicidal thoughts or acute psychiatric emergencies (please contact a doctor or emergency service immediately under the country-specific emergency number in these cases)

  
  

  d) Note on Responsibility

Even though Seroton Technology operates with comparatively gentle pressure movements, usage in the above situations can lead to health risks. The responsibility for safe use lies with the user. Seroton assumes no liability for damages arising from non-compliance with these notices or from improper use.

1.2 Installation and Usage Instructions

The Seroton OneBox requires a 230V power supply and should only be operated indoors in dry conditions. Avoid contact with moisture. Electronic components must be disposed of properly after use.

The Seroton RelaxFurniture should only be used as intended (sitting or reclining). Surrounding areas should be kept clear to prevent injury or damage. Children and individuals with restricted mobility or reaction capabilities should only use the products under the supervision of a responsible adult or legal representative.

For private purchases for personal use, the responsibility for installation, operation, and safe use lies with the customer. Users are required to use the products and services in compliance with applicable laws and regulations. You are responsible for ensuring you have compatible hardware, a stable internet connection, and appropriate security measures.

Tampering with the Seroton OneBox or modifying the Seroton Motion System is not allowed. Any interference by unauthorized persons will result in the voiding of warranty and guarantee. Maintenance work must only be performed by trained specialists authorized by Seroton. Only the supplied accessories should be used. Disconnect the device from the power supply immediately in case of overheating and contact Seroton at support@seroton.com.

1.3 Support and Disclaimer

Seroton RelaxFurniture and Seroton Hubs are intended solely for relaxation, activation, and regeneration purposes. Use for other purposes is prohibited. Seroton is not liable for damages resulting from improper, unintended, or unauthorized use or modifications to the system.

Seroton will make commercially reasonable efforts to provide support for the Services. However, there is no claim to a specific support level, guaranteed availability, or fixed response times. Improper use can lead to exclusion from use as well as the loss of warranty or guarantee claims.

2. Operator Responsibility

Operators who provide Seroton RelaxFurniture in their facilities are responsible for ensuring usage complies with these terms. Access to the use is granted via an open, personalized B2B App account through the Google Playstore, allowing users to access the application without a personal account. The B2B App differs from the end-user version of the Seroton App, particularly in appearance, user controls, content, and personalization functions. Operators must ensure that the Seroton RelaxFurniture is used only in designated areas and under safe conditions.

The RelaxFurniture sold to operators is intended solely for use in their facilities. Resale without explicit permission from Seroton is prohibited. Seroton reserves the right to reject or cancel orders if there is suspicion that products were purchased for resale.

Moreover, operators are obligated to ensure proper installation, safe operation, and ongoing control of Seroton Products. They bear full responsibility for providing a functioning infrastructure, including internet access, power supply, and appropriate security measures, as well as for the use of the Seroton OneBox exclusively in dry indoor areas. Any contact with moisture must be avoided; if the Seroton OneBox is exposed to moisture, it must no longer be used and should be handed over to qualified personnel. Operators are also responsible for preventing unauthorized or improper use, ensuring compliance with all applicable laws and regulations, and ensuring that end-users use the RelaxFurniture exclusively lawfully, as intended, and within these terms.

Seroton assumes no responsibility for the installation or operation of the RelaxFurniture in public areas and for damages, data loss, or security risks caused by inadequate precautions, improper use, or lack of supervision.

Finally, operators must keep their profile information up to date and correct, especially concerning contact details, and regularly check the linked email account for notifications and updates from Seroton to ensure a smooth operation. If provided access credentials such as usernames, passwords, or similar security information, these must be kept confidential and made accessible only to authorized individuals. Unauthorized access or a security breach must be reported to Seroton immediately. Seroton reserves the right to deactivate access credentials at any time, regardless of whether they were chosen by the operator or provided by Seroton.

2.1 Support and Disclaimer

Proper installation and safe use of the Seroton RelaxFurniture are essential to avoid risks. The products should be used exclusively in the intended manner while sitting or reclining. The area around the furniture must be kept clear to prevent injury or property damage. Children and individuals with restricted mobility or reaction capacity are allowed to use the technology only under the supervision of a responsible adult or legal representative.

The functionality of the system must be checked regularly. In the event of wear and tear, the system must be disconnected from the power supply immediately and contacted at Seroton under hello@seroton.com. Unauthorized opening of the Seroton OneBox or any modifications to the Seroton Motion System are prohibited and will result in the forfeiture of warranty and guarantee rights. Maintenance work must only be carried out by specialists authorized by Seroton. Only the supplied accessories may be used with the Seroton OneBox. In case of overheating, the device should be switched off immediately and Seroton should be informed.

Seroton is solely liable for the functionality of the technology provided by Seroton, including the Seroton Motion System, Seroton OneBox, Seroton App, and associated content. The condition, safety, and defects of the furniture itself are solely the responsibility of the respective platform partner as the manufacturer. Warranty and liability claims regarding the furniture must be made directly against the respective partner.

Moreover, Seroton is not liable for damages resulting from improper, unintended, or unauthorized use. Seroton's liability is limited to intent and gross negligence; liability for indirect damages, consequential damages, or lost profits is excluded to the extent permitted by law.

Seroton will make commercially reasonable efforts to provide support for the Services. However, there is no claim to a specific support level, guaranteed availability, or fixed response times. Improper use can lead to exclusion from use as well as the loss of warranty or guarantee claims.

2.2 Special Regulations during Trial Phases

a) Ownership Rights

For Seroton RelaxFurniture provided via a rental model or trial phases, Seroton or the owner remains the owner of the RelaxFurniture and any provided products. The operator is obliged to return the Seroton RelaxFurniture to Seroton at the end of the contract term unless the operator decides to acquire it against an individual acquisition fee.

b) Liability for Damage and Return

The operator is obligated to treat the Seroton RelaxFurniture and the provided products with care during the contract term. Upon return, Seroton reserves the right to inspect the condition of the Seroton RelaxFurniture and, if necessary, charge for damages. Normal wear and tear and signs of use arising from regular use are accepted and do not result in additional costs. Usage traces and damages exceeding normal wear and tear (e.g., cracks, dents, missing parts, gross contamination) will be charged to the customer. The customer bears the repair costs and, for damaged or missing parts and components, the costs for their replacement.

c) Acquisition Option

After the end of the trial phase, the customer has the option to acquire the Seroton RelaxFurniture. An individual acquisition fee will be set for this, calculated based on the time value and condition of the furniture. Upon payment of this fee, the furniture will fully transfer to the operator's ownership, and the trial phase ends.

3. Partner Responsibility

The warranty for furniture with integrated Seroton technology is solely assumed by the respective furniture manufacturer. Seroton provides a warranty for the components provided by Seroton (Seroton Motion System, Seroton OneBox, Seroton App) within the scope of the statutory provisions. Damages resulting from improper use, unauthorized modifications, or incorrect integration are excluded from the Seroton warranty.

The partner is required to integrate the Seroton components strictly in accordance with Seroton's technical specifications in furniture pieces. Transfer, independent modification, or unauthorized integration is not permitted.

Use of the "Seroton" brand by the partner is only permitted with prior written approval.

If the partner processes personal data in connection with Seroton products, it must comply with applicable data protection laws.

4. Payment and Fees

Paid services may include one-time purchases or automatically renewable subscription services (“Paid Services”), including our website and mobile app (“Subscriptions”). We may change, suspend or discontinue the Paid Services at any time and for any reason, and Seroton reserves the right, at its discretion, to determine which services or parts thereof are chargeable.

Paid services may include pre-ordered products that will be produced for you in the future (“Pre-order”). A pre-order fee will be charged to you when you place a pre-order. The actual date of shipment of a received pre-order depends on various factors, including the payment date of your pre-order fee and Seroton's production schedule. There is no guaranteed shipping date for pre-orders.

You agree to pay all agreed fees for Paid Services, including all monthly subscription fees, user fees, offer fees, as well as other fees or costs you acquire as part of the Paid Services during the order process (“Fees”). You agree to pay all fees and applicable taxes incurred before the termination or cancellation of the agreement.

You authorize Seroton to charge you for the fees for Paid Services and to charge the corresponding amount to the payment method you have provided. By providing an eligible payment method, you warrant your consent and guarantee that you are authorized to use the specified payment method and that you authorize us or our external payment processor to collect the total amount of your purchase, including any applicable taxes and other charges, through the specified payment method. If the payment method cannot be verified, is invalid, or is otherwise not accepted, your Paid Service may be suspended or canceled. You must resolve any issues we detect concerning the payment method you provide to continue using the service. If you accept a promotional offer or make changes to your Paid Services, fees, taxes, and invoice amounts may vary. Invoice amounts may also vary due to changes in applicable taxes or exchange rates. You authorize us or our external payment processor to collect the corresponding amount through the payment method you have chosen. Refunds will not be granted unless required by law. Individual discounts cannot be combined with other discounts. This payment obligation also applies after this agreement has been terminated or canceled for any reason.

If you choose to finance a purchase through our payment processor, and one or more items in your order have an extended delivery date, it may be that your installment payment(s), including interest, is/are due before we ship all items. Please note that you will not be refunded for interest already accrued on a financed amount that is later refunded.

5. Paid Services, Software Licenses, and Subscriptions

5.1 Freemium Access (B2C)

Seroton may provide private users with a free basic access (“Freemium”) to the Seroton App. The Freemium access covers only the basic features and content released by Seroton and can be adjusted, restricted, or discontinued in terms of scope, availability, or functionality at any time. There is no entitlement to the permanent provision of Freemium access. Freemium access is generally only offered as long as Seroton operates the corresponding services economically and technically.

5.2 Lifetime App License – One-time Payment

If offered, access to the Seroton App can alternatively be provided as a one-time purchase lifetime app license (“Lifetime”). The Lifetime license is not a subscription but a one-time payment for an unlimited use right for the features listed at the time of purchase.

The Lifetime license entitles you to use the app features defined in the respective product description. There is no claim for future updates, new features, design adjustments, or additional content unless Seroton explicitly commits to doing so. Content or features explicitly marked as subscription-based are not part of the Lifetime license.

The usability of the app may depend on operating systems, app stores, end devices, internet connections, and third-party providers. Seroton is not liable for restrictions arising from external technical changes, to the extent legally permissible.

In the event of a permanent discontinuation of the relevant app or cloud services, the usability of the Lifetime license will end. There is no entitlement to refunds or replacement services in this case, to the extent legally permissible.

The Lifetime license does not entitle you to hardware warranty, maintenance, support, or any other services.

5.3 Subscriptions – B2C (Consumers)

The subscription for private end users will be offered as an annual subscription. The subscription fee is calculated annually in advance. The minimum term is twelve (12) months from the conclusion of the contract. Ordinary termination during this minimum period is excluded. A pro-rata refund of fees already paid within these first twelve months will not occur unless legally required.

After the expiration of the minimum period, the subscription is extended for an indefinite period. The user may terminate the subscription at any time with a notice period of one (1) month after the expiration of the minimum period.

Seroton is entitled to continue to calculate the subscription fee annually in advance even after the expiration of the minimum period. If the user terminates after the expiration of the minimum period, Seroton will refund the non-used full months pro rata attributable to the period following the effective date of the termination. The current started month is considered used and is non-refundable.

In the case of fee changes, Seroton will inform the user in text form at least thirty (30) days before the change takes effect. In this case, the user has the right to extraordinarily terminate the subscription at the time the change takes effect.

If the contract was concluded online, Seroton provides the consumer with a legally compliant digital cancellation option.

5.4 Subscriptions – B2B (Businesses, Operators, and Public Space)

For commercial users, operators, and companies, the following conditions apply unless expressly agreed otherwise:

The initial term is twenty-four (24) months. Billing is annual in advance. The contract can be terminated with three (3) months' notice at the end of the respective term by month's end. Failure to terminate in due time results in the contract automatically extending by twelve (12) months each.

These provisions apply particularly for installations and usage in publicly accessible or commercially used spaces. A pro-rata refund of fees already paid is excluded in the B2B area unless a deviating individual agreement has been made.

5.5 Payment Due Dates

Subscription fees are billed monthly or annually in advance, depending on the selected model. B2C annual subscriptions are subject to the regulations in Section 5.3. B2B subscriptions are billed solely annually in advance. Lifetime licenses represent a one-time payment without recurring fees. Optional warranty or service packages are billed annually in advance. In case of default on payment, Seroton reserves the right to temporarily deactivate digital services until outstanding claims have been settled.

6. Data and Communication

Seroton collects and processes personal data within the framework of the use of the Services solely in accordance with the applicable General Data Protection Regulation (GDPR) and national data protection laws. The scope, purposes, and legal bases of the processing are described in the separate privacy statement available on our website and in the app. Promotional contact by email, SMS, or telephone occurs only if you have given us your explicit, separate consent for this (e.g., as part of a double opt-in process). You can revoke a given consent at any time with effect for the future without incurring any costs other than the transmission costs according to basic rates. System or contract-related notifications (e.g., relating to account, subscription, security, or payment processing) can be sent to you regardless of consent, as these are necessary for the use of the Services. Seroton does not process health data or special categories of personal data within the meaning of Art. 9 GDPR unless this is based on separate, explicit consent or a legal basis. A liability disclaimer concerning patient data does not apply; instead, the provisions of the privacy statement apply.

7. Intellectual Property Rights

“Seroton” and “ARORA” are registered trademarks of Seroton GmbH. Seroton content, Seroton products, Seroton features and services, and the underlying technology are protected by copyrights, trademarks, patents, and other intellectual property rights. All rights are reserved. Neither expressly nor implicitly is a license or right to use trademarks granted that are used or displayed in connection with the Services. The Services may also contain trademarks, trade names, product names, and logos of third parties which are the property of their respective owners. Without explicit written consent from Seroton or the respective rights holder, these trademarks may not be used or copied.

All content provided in connection with the Services – including, but not limited to, the website, mobile app, texts, graphics, user interfaces, photographs, videos, audio, data, software code, layouts, designs, and databases (“Content”) – is the exclusive property of Seroton or is licensed to Seroton and is protected by copyright laws. Duplication, distribution, public reproduction, editing, or any other use of the content without prior written consent from Seroton is not permitted.

If you provide Seroton with suggestions, ideas, or other communications for improving the Services (“Feedback”), you grant Seroton an unlimited, royalty-free right to use it. Seroton is not obliged to consider or implement the Feedback. No claim to remuneration or mention arises from this.

Seroton respects third-party rights to intellectual property. Notices of alleged legal violations can be sent at any time to hello@seroton.com or the postal address provided in the imprint. Your notification should include a description of the affected content, the affected legal position, your contact details, and a brief justification of why you believe there is a violation. Seroton will review these notices and take appropriate action if there is justified cause.

8. Warranty and Guarantee

The statutory warranty rights of end users remain unaffected.

For products manufactured by Seroton itself (e.g., RelaxMat, RelaxLounger, and other proprietary products), Seroton assumes manufacturer responsibility for both the piece of furniture and the integrated Seroton technology. Additionally, Seroton offers a voluntary manufacturer's guarantee of twelve (12) months from the purchase date. This guarantee covers material and processing defects in both the piece of furniture and the components provided by Seroton. Taking advantage of the guarantee does not affect the statutory warranty rights.

For furniture provided by authorized Seroton partners and into which Seroton technology is integrated, the respective furniture manufacturer assumes the responsibility and warranty for the furniture itself. In these cases, Seroton is solely responsible for the technology components provided by Seroton (particularly the Seroton Motion System, OneBox, and App functionalities). Claims for defects in the furniture itself (e.g., padding, frame, or mechanical parts) must be made directly with the respective furniture manufacturer and are governed by its terms.

The voluntary Seroton manufacturer's guarantee explicitly excludes normal wear and tear, wear parts without material or processing defects, damage caused by improper or unintended use, external influences such as fire or water, and damages resulting from unauthorized interventions or modifications. Within the guarantee period, Seroton repairs or replaces defective components at its discretion. Replacement parts may be new or refurbished. For replaced parts, the longer period of ninety (90) days or the remaining term of the original guarantee applies.

Extended warranty or service offerings (e.g., extended warranty periods, replacement or maintenance services, prioritized support, or service-level agreements) are only offered within the framework of separate B2B agreements with companies, operators, or commercial partners. For private end users (B2C), there are no further service or maintenance claims beyond the statutory warranty and the above-mentioned voluntary manufacturer's guarantee unless otherwise expressly agreed.

9. Liability to End Users (Consumers)

For products manufactured by Seroton itself (e.g., RelaxMat, RelaxLounger), Seroton is fully liable under statutory provisions.

For furniture products from partners, Seroton is liable only for damages caused by the Seroton components. The furniture manufacturer is solely liable for damages to the furniture itself.

In all other respects: Seroton is unconditionally liable for intent and gross negligence. In cases of simple negligence, Seroton is only liable for damages arising from the breach of essential contractual obligations (cardinal obligations); in this case, liability is limited to the typical foreseeable damage of the contract.

Seroton is also unconditionally liable for damages resulting from injury to life, body, or health even in cases of simple negligence. Liability under the Product Liability Act remains unaffected.

Further liability is excluded.

10. Liability to Operators (Companies)

For products manufactured by Seroton itself, Seroton assumes responsibility for both furniture and technology.

For furniture products from partners, Seroton is only liable for the functionality of Seroton components. The furniture manufacturer is solely responsible for furniture parts, their construction, or defects.

Seroton is unconditionally liable to operators for intent and gross negligence. In cases of simple negligence, Seroton is only liable for the breach of essential contractual obligations (cardinal obligations) and only for the typical foreseeable damage of the contract.

For purely financial damages resulting from slight negligence, liability is limited to a sum of 100 euros. Liability for indirect damages, lost profits, production outages, or other consequential damages is excluded.

Liability under the Product Liability Act and for damages arising from injury to life, body, or health remains unaffected.

11. Safety Notices

Seroton products are not medical devices as defined by the EU Medical Device Regulation (MDR) and are solely intended for wellness, relaxation, and well-being purposes. They are not intended for the diagnosis, treatment, cure, or prevention of diseases and do not replace medical or therapeutic advice.

The information, texts, audio, and video content, as well as other materials contained in the Services, do not replace advice from medical professionals. For health complaints or questions, please contact your doctor or a medical facility. In emergencies, contact emergency services immediately.

Pay attention to your body's signals. If unexpected or persistent complaints occur, discontinue use of the products and seek medical advice. For example, if you experience pain, unusual fatigue, or discomfort, you should consult a doctor before continuing the application. Information contained in the Services may be misleading if your physiological functions or reactions differ significantly from the population average due to diseases or individual deviations.

The products are not toys. Individual parts must not be ingested. Children should only use the products under adult supervision; unsupervised use can lead to hazards (e.g., swallowing of small parts).

The Services may contain links to external websites operated by third parties. Such links are for informational purposes only. They do not constitute an endorsement or recommendation by Seroton. The respective provider is solely responsible for the content of external websites. Seroton is only liable for such content if Seroton is aware of its illegality and it is technically feasible to prevent access. Your use of third-party websites is subject to their respective terms of use and privacy policies.

All content not owned by Seroton is owned by their respective owners. Seroton assumes no responsibility for the accuracy or completeness of such content.

The transmission and receipt of services or communication via the Internet, email, or other means do not establish a doctor-patient, therapist-patient, or similar professional relationship with Seroton. You should always consult a doctor before making changes to your relaxation, sleep habits, or activities based on information from the Seroton Services. If you do so, it is at your own responsibility and risk.

12. Notice to Users in California

Pursuant to California Civil Code Section 1789.3, the following specific consumer rights notice is provided for California residents using the Services:

The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted by mail at 1625 N. Market Blvd, Suite N 112, Sacramento, California 95834, USA, or by phone at +1 (800) 952-5210.

13. Termination and Ending

This Agreement remains in effect for an indefinite period unless terminated by the user or Seroton.

For paid subscriptions, the respective term and termination provisions apply according to Section 5 of these terms. For private end users (B2C), termination is governed by Section 5.3, for businesses, operators, and commercial users (B2B) according to Section 5.4. Terminations can be made in written form. If the contract was concluded online, Seroton additionally provides consumers with a legally compliant digital termination option.

Fees already incurred or due until the termination becomes effective remain payable. To the extent that a pro-rata refund is provided for under these terms, this is done exclusively according to the conditions set out in Section 5.

Lifetime licenses do not constitute a subscription and do not require termination. Freemium access can be ended by the user at any time or restricted or discontinued by Seroton.

Seroton is entitled to terminate this Agreement extraordinarily or temporarily or permanently block access to the Services if the user breaches essential contractual obligations, fails to pay due fees despite reminders, or legal, security-related, or technical reasons make a restriction, adjustment, or termination of the Services necessary. In such cases, Seroton will inform the user immediately, provided there are no legal or security-related reasons against it.

Seroton also reserves the right to temporarily restrict or interrupt access to the Services as far as necessary to carry out maintenance work, ensure system stability, or comply with legal requirements.

Provisions of this Agreement which, by their nature, should continue to apply after termination – particularly provisions concerning intellectual property, liability, warranty, data protection, and payment claims accrued up to the point of termination – remain in effect even after termination.

14. End-Use Restrictions of the US Government

If you are a department or agency of the US federal government or contracting on behalf of such a department or agency, the services are commercial items as defined in 48 CFR §2.101, consisting of commercial computer software and related documentation (see definitions in 48 CFR §12.212 or 48 CFR §227.7202). In accordance with 48 CFR §12.212 or 48 CFR §227.7202-1 through 227.7202-4, you are granted a license for the service, which provides you only with the rights pursuant to the terms of this Agreement. If you are a US Government contractor or employee purchasing under a GSA Schedule contract on behalf of such a client, the terms of this Agreement and the Privacy Policy may vary.

Compliance with Export Regulations and Usage Restrictions

You may not directly or indirectly export or re-export the Services or related technical information to any destination or to any individual that is prohibited or restricted under applicable law, including all applicable US export control laws and regulations.

15. Governing Law and Jurisdiction

These General Terms and Conditions are governed by and construed in accordance with German law, regardless of conflict of law provisions. All disputes arising from these terms are exclusively decided by the state and federal courts located in Munich, Germany.

16. Miscellaneous

Seroton reserves the right to monitor the use of the Services to a reasonable extent as necessary to ensure compliance with this Agreement and in accordance with data protection regulations.

No waiver of rights or provisions of this Agreement shall be considered a waiver of any other rights or provisions. A waiver is only effective if declared in writing.

Should any provision of this Agreement be invalid, the validity of the remaining provisions shall remain unaffected. The parties are obligated to agree on a valid provision to replace the invalid one that comes closest to the economic purpose of the invalid provision.

This Agreement constitutes the entire basis for using the Services. Mandatory data protection regulations remain unaffected; in case of discrepancies between this Agreement and the privacy statement, the privacy statement takes precedence.

17. Changes to Terms and Services

Seroton may modify this Agreement to adapt to changed legal, technical, or economic conditions as necessary and if the changes are reasonable for the users. Seroton will inform users of significant changes in text form in a timely manner, at least four (4) weeks before they take effect. If the user does not object by the time of the change's entry into force, the change is considered approved. Seroton will separately inform of the right to object. In the event of an objection, Seroton has the right to terminate the contractual relationship at the time the change takes effect.

Seroton is entitled to continuously adapt, improve, and further develop the services. This may include updates, upgrades, or additional features of the app. If a change in the services results in significant disadvantages for the user, the user has the right to extraordinarily terminate the contract.