Seroton Privacy Policy
September 14, 2025
Find a privacy policy for the use and processing of data in the Seroton app here.
Commitment to Privacy
Seroton places great importance on protecting your personal data. Our products enable you to track various health aspects such as your overall health status and the quality of your relaxation experiences. The information collected is highly personal in nature. Therefore, we believe you should have complete control over your personal data. We handle your data with the utmost care and in compliance with applicable data protection laws as well as this privacy policy.
This document provides you with all necessary information to manage your data effectively. This is a central part of our commitment to your health. Please take the time to read through this privacy policy carefully.
Scope of this Privacy Policy.
This privacy policy governs the processing of personal data by Seroton GmbH (hereinafter "Seroton") when you visit our websites, use the Seroton Hubs through our app, or utilize other Seroton services.
Purpose of Data Processing
The following sections provide an overview of the categories of personal data we collect and process, as well as the purposes and legal bases for processing.
Users of Seroton Devices and Applications
Processing Purposes
When you use the Seroton services, we process your personal data for the following purposes:
Providing Seroton Services: We collect and process personal data to provide you with personalized insights into your daily health condition, relaxation behavior, and overall health status.
Customer Support: Your data is used to respond to customer service inquiries and manage communications with our users. For example, your information helps us address questions about your account efficiently.
Privacy Protection: We employ data protection technologies to best protect your personal data. Anonymized or aggregated data lose their personal reference in this process.
Improving Our Services: By analyzing your usage, we can optimize our services. We do this, wherever possible, with privacy-friendly methods such as pseudonymization.
Analyzing Health and Wellness Data: We use personal data to gain insights into well-being and further develop our offerings. Automated technologies from third parties may be utilized in this context.
Marketing Purposes: Your personal data is used to provide you with targeted advertising content. Details are described in our Cookie Policy. You can object to direct marketing.
Fulfilling Legal Obligations: In certain cases, Seroton is legally obligated to process personal data, for example, to comply with tax regulations.
Legal Bases for Processing
Our processing of your personal data is based on the following legal grounds:
Performance of Contract: When using the Seroton services, processing is based on our usage agreement with you.
Consent: Your sensitive health data is processed only with your explicit consent.
Legitimate Interest: To improve our services, provide support, and conduct marketing activities.
Legal Obligation: When legally required to store or process certain data.
Processing and Sources of Data
Most data is obtained directly from you, for example, when you create an account, record data in our app, or use your Seroton Hub. Additionally, we process data that can be derived from your inputs. For certain processes, we rely on trusted third-party providers for processing on our behalf.
Seroton for Business
This service allows anonymized usage data to be shared with operators of certain facilities. Administrators can view aggregated usage frequency statistics. Personal data remains unaffected. For details on using public Seroton Hubs, please refer to the privacy policies of each operator.
Website Visitors and Online Shop Customers
Seroton processes personal data when you visit our website or place orders in our online shop. This includes:
Providing the Website
Order Processing and Shipping
Customer Support
Website Optimization and Marketing
Compliance with Legal Requirements
Processing is based on contract performance, consent, legitimate interest, or legal obligations.
Data Sharing and Disclosure
Seroton does not sell or rent your personal data. Sharing occurs only with trusted partners to provide and improve our services or comply with legal requirements. Where necessary, we employ data protection agreements to safeguard your data.
Protection of Your Data
We utilize technical and organizational measures to protect your personal data. These include encryption techniques, access restrictions, and regular security checks of our systems.
Storage of Your Data
Your personal data is stored as long as necessary to fulfill the respective processing purpose. Legal retention obligations may lead to longer storage periods. You can request the deletion of your account at any time.
Your Data Protection Rights
As a data subject, you have the right to:
Access information about the processing of your data
Deletion of your personal data
Correction of inaccurate data
Data Portability in a structured format
Objection to certain processing activities
Restriction of processing
Withdrawal of Your Consent
Contact
Responsible for data processing is Seroton GmbH:
Seroton GmbH
Richard-Stuecklen-Strasse 19, 91710 Gunzenhausen
Email: support@seroton.com
Changes to this Privacy Policy
This privacy policy may be updated. Material changes will be communicated to you. By continuing to use our services after a change, you agree to the new version.
