Seroton Privacy Policy
March 23, 2025
Commitment to Privacy
Seroton places great importance on protecting your personal data. Our products enable you to capture various health aspects such as your overall health status and the quality of your relaxation experiences. The information collected is very personal in nature. Therefore, we believe you should have sole control over your personal data. We treat your data with the utmost care and in compliance with applicable data protection laws and this privacy policy.
In this document, we provide you with all the necessary information to manage your data effectively. This is a central part of our commitment to your well-being. Please take the time to read this privacy policy carefully.
Scope of this Privacy Policy.
This privacy policy governs the processing of personal data by Seroton GmbH (hereinafter "Seroton") when you visit our websites, use Seroton hubs through our app, or utilize other Seroton services.
Purpose of Data Processing
The following sections provide you with an overview of the categories of personal data we collect and process, as well as the underlying processing purposes and legal bases.
Users of Seroton Devices and Applications
Processing Purposes
When you use Seroton services, we process your personal data for the following purposes:
Provision of Seroton Services: We collect and process personal data to provide you with personalized insights into your daily form, relaxation behavior, and overall health status.
Customer Support: Your data is used to respond to customer service inquiries and manage communication with our users. For example, your information helps us efficiently address questions about your account.
Privacy Protection: We employ data protection technologies to protect your personal data as best as possible. Anonymized or aggregated data loses its personal reference.
Improvement of Our Services: By analyzing your usage, we can optimize our services. This is done, as much as possible, using privacy-friendly procedures like pseudonymization.
Analysis of Health and Well-being Data: We use personal data to gain insights into well-being and develop our offerings further. Automated technologies from third-party providers may be used in this context.
Marketing Purposes: Your personal data is used to provide you with targeted advertising content. Details on this are described in our Cookie Policy. You can object to direct marketing.
Compliance with Legal Obligations: In certain cases, Seroton is legally obligated to process personal data, for example, to comply with tax regulations.
Legal Bases of Processing
Our processing of your personal data is based on the following legal bases:
Contract Fulfillment: When using Seroton services, processing is based on our user agreement with you.
Consent: Your sensitive health data is only processed with your explicit consent.
Legitimate Interest: For improving our services, providing support, and conducting marketing activities.
Legal Obligation: When we are legally required to store or process certain data.
Processing and Sources of Data
Most data is obtained directly from you when you create an account, capture data in our app, or use your Seroton hub. Additionally, we process data that can be derived from your inputs. For certain processes, we rely on trusted third-party providers to process on our behalf.
Seroton for Business
This service allows anonymized usage data to be shared with operators of certain facilities. Administrators can view aggregated statistics on usage frequency. Personal data remains unaffected. Please refer to the privacy policies of the respective operators for details on the use of public Seroton hubs.
Website Visitors and Online Shop Customers
Seroton processes personal data when you visit our website or make orders in our online shop. This includes:
Provision of the Website
Order Processing and Shipping
Customer Support
Website Optimization and Marketing
Compliance with Legal Regulations
Processing is based on contract fulfillment, consent, legitimate interest, or legal obligations.
Data Exchange and Sharing
Seroton does not sell or rent your personal data. Sharing only occurs with trusted partners for the provision and improvement of our services or to comply with legal requirements. If necessary, we rely on data protection agreements to safeguard your data.
Protection of Your Data
We employ technical and organizational measures to protect your personal data. These include encryption technologies, access restrictions, and regular security reviews of our systems.
Storage of Your Data
Your personal data is stored as long as necessary to fulfill the respective processing purpose. Legal retention obligations may lead to longer storage periods. You can request the deletion of your account at any time.
Your Privacy Rights
As an affected person, you have the right to:
Access information about the processing of your data
Deletion of your personal data
Correction of inaccurate data
Data Portability in a structured format
Objection to certain processing
Restriction of processing
Withdrawal of your consent
Contact
The entity responsible for data processing is Seroton GmbH:
Seroton GmbH
Richard-Stuecklen-Strasse 19, 91710 Gunzenhausen
Email: support@seroton.com
Changes to this Privacy Policy
This privacy policy may be updated. We will notify you of significant changes. By continuing to use our services after a change, you agree to the new version.